T's & C's

Terms & Conditions

These terms and conditions govern the supply of goods and services by Treelover.

Please read these terms and conditions carefully before using this website or placing an order with us. If you are under 18, please get a parent or guardian to read through these Terms and Conditions and to discuss them with you.

1. Contract process
A. Where you submit your order to us on our website or by e-mailing
I. You will receive an electronic confirmation of receipt of your order and of the details of your order as soon as is reasonably practicable. You will be notified separately if your order cannot be fulfilled for any reason.
Ii. If at any time you wish to alter the details of your order, please contact info@treelover.co.uk . You will not be able to alter the details of the order once the order has been placed in our order processing system (this does not affect the rights of consumers set out in clause 9 below).
Iii. No binding contract is formed until we have placed the order in our order processing system.
B. Where you submit your order to us by telephone or by post:
I. You will be notified if the goods are unavailable or if your order cannot be fulfilled for any other reason.
Ii. No binding contract is formed until we have placed the order in our order processing system.
C. We will retain a copy of the contract for one year in the case of all orders other than standing orders, the contracts for which will be kept for 5-6 years. We strongly advise you to keep a copy for your own records.

2. Obligation to supply
A. We are only liable to supply you with those goods which:
I. You describe accurately in your order; and
Ii. Are in stock at the time of receipt of your order.
B. Where you do not accurately describe the goods, we will use our initiative to supply the correct goods but you shall not rely on our skill and judgment in selecting the goods. We will accept the return of the goods to us and issue you a refund/credit invoice if the goods delivered do not match the description given in your order. Where a card payment was made, a credit will be raised on the card used to make the payment for original order.

3. Delivery
A. We will despatch the goods to an address in the united kingdom during normal business hours within 2-14 days of the date of receipt of your order, unless mutually agreed via email.
B. Where the delivery address is outside the united kingdom, we will charge carriage at cost. This will be greater than the charge which appears on our website. We will dispatch the goods, import restrictions permitting, within 2-14 days of receiving your order, unless mutually agreed via email.
C. In either case, we will, unless otherwise agreed, dispatch the goods our usual method which will be post, courier, or pallet delivery. You will be advised of carriage charge on our website when you place your order, or by phone, or email prior to dispatch. If you request delivery by any other method we will advise you of our handling charge.
D. Where we cannot deliver, whether due to a force majeure event or otherwise, in accordance with the timescales envisaged at 3(a) and 3(b) above, we will advise you and give you the option to cancel your order or to accept a revised delivery date. We may make a partial delivery of your order where not all items are available.
E. We will arrange the return of the goods and issue you a credit where we are responsible, and you have been charged, for a duplicated delivery.
F. We may refuse to accept the return of any duplicate order or to issue you a credit invoice where, in our reasonable opinion, the goods were delivered in accordance with a valid order. In those circumstances, unless we agree otherwise, you will remain liable to pay us the price together with the delivery fee and any other applicable taxes or duties in accordance with clause 7.
G. Where we do accept the return of duplicated goods delivered in accordance with a valid order, we reserve the right to apply an administration charge of 5% of the total value of the order or £10, whichever is the greater.
H. Nothing in this clause 3 affects the usual rights of consumers.

4. Damage or loss in transit
A. We will replace at no extra cost to you any goods (including goods dispatched under a standing order or a subscription) damaged on or before delivery, provided that you notify us of the damage by telephone or in writing as soon as is reasonably possible after receipt of the goods.
B. Subject to clause 4(a) above, we will replace at no extra cost to you, any goods which in our reasonable opinion have been lost in transit provided that you notify us by telephone or in writing if the goods fail to arrive within 28 days after the anticipated delivery date.

5. Ownership of the goods
A. Ownership of the goods will not pass to you until we have received full payment for them.
B. Until ownership of the goods has passed to you:
I. You are responsible for taking all necessary steps to prevent damage, loss or harm to the goods and you shall insure the goods at your expense and for our benefit; and
Ii. You will hold the goods as bailee and will resell them on our behalf as our agent if we instruct you to do so.
C. If you become insolvent before we have received full payment for the goods, we may take the goods back at your expense. In the event that you become insolvent, you authorise us or our agents or representatives to enter your premises in order to take back the goods or to inspect the goods.

6. Warranty
A. Subject to clause 6(b), we warrant that the goods are of a satisfactory quality and reasonably fit for their normal purpose. We do not give any other warranties in respect of the goods, their condition or delivery, and any warranties implied by statute are excluded to the fullest extent permissible under law.
B. We do not offer any warranties as to the accuracy or completeness of the information contained in any of the goods.
C. These terms and conditions do not affect any statutory rights you may have.
D. If you believe that the goods are not of a satisfactory quality, you may, within 7 days of delivery, notify us in writing stating the reason for your dissatisfaction. If we authorise return of the goods and they are returned to us in their original condition and at your expense, we will promptly replace them or refund the price of such goods.

7. Certificate
A. If you order one or more of our trees, you will receive a certificate to celebrate/commemorate the sponsor/pledge/dedication/donation. Trees will be marked with an identifying tag, and you are welcome to visit where the tree is dedicated.

B. Your Certificate will be printed with the wording you enter in the application form. Please check this carefully before you finalise your application. If you notice an error in the certificate wording please email us as soon as possible and we will do our best to make the changes before the certificate is produced.

C. Email certificates are sent as once the certificate has been made. This is a bespoke service and can take up to 2 working days. We may request a proof approval before the certificate is ready to send. Due to circumstances beyond our control they may occasionally take several minutes or possibly even hours before they arrive in the recipient’s in-box. If you, or your intended recipient, do not receive the certificate, please contact us on 01239 851000 providing full details of your order. A copy of your application confirmation is always helpful.

Address: Treelover, Rhydlewis, Llandysul, Ceredigion SA44 5SW. Sole trader, C. Michel.

If you have any questions please contact Treelover via info@treelover.co.uk or call 01239 851000 and we will be happy to help.